Patterns

Checkout & sales

Patterns that reduce purchase friction and build confidence near conversion.

Closing the loyalty-savings gap on Preferred Hotels' property page
Preferred Hotels & Resorts Checkout & sales

Closing the loyalty-savings gap on Preferred Hotels' property page

Hypothesis: Surfacing the I Prefer member rate directly on the property page price card — at the moment of price evaluation — will reduce the friction between intent and booking, giving shoppers immediate vi...

Closing the size confusion gap on American Eagle's jeans PDP
American Eagle Checkout & sales

Closing the size confusion gap on American Eagle's jeans PDP

Brand of the Week Founded in 1977, American Eagle Outfitters has grown from a small Pittsburgh retailer into one of the most recognised American fashion brands, reporting over $5 billion in revenue in 2023 a...

Converting impact metrics into actionable decisions on Rainforest Trust
Rainforest Trust Checkout & sales

Converting impact metrics into actionable decisions on Rainforest Trust

Hypothesis: Replacing the hero's bare donation CTA with a costed impact panel — preset amounts that each show the acres they protect, derived live from project data — will close the gap between the scale of...

CTA Expectation Alignment and Process Transparency for Reducing Quote Funnel Drop-Off
Pepper Checkout & sales

CTA Expectation Alignment and Process Transparency for Reducing Quote Funnel Drop-Off

Hypothesis: Replacing the "Check Our Prices" CTA with "Get Your Custom Quote" and adding an explanatory intro section before the funnel will reduce drop-off by setting the right expectations before the first...

Social Validation with Dedicated Review Section
TheraICE Checkout & sales

Social Validation with Dedicated Review Section

TheraICE’s homepage previously required users to scroll significantly to encounter reviews, and even then, feedback was limited to star ratings on individual product cards. By introducing a dedicated reviews...

Turning JOOR's ERP logo wall into the most direct path to a demo
JOOR Checkout & sales

Turning JOOR's ERP logo wall into the most direct path to a demo

Hypothesis: Surfacing an interactive ERP compatibility lookup directly on the page will reduce the friction prospects face at the most critical evaluation point, giving them an immediate answer to their top...