Adding Customer Testimonials/Social Proof

Industry:
E-Commerce
Element:
Testimonial
Time Effort:
1 Hour

Social proof is a powerful psychological phenomenon where people assume the actions of others reflect correct behavior for a given situation. Testimonials are a great way to leverage this and build trust.

Consider A/B testing the addition of a short customer testimonial quote below the main hero section, attributed to well-known brands the audience would recognize. The testimonial should succinctly highlight a key benefit or positive experience with the product/service.

Seeing that "30,000+ Customers Who Love Us" and reading a glowing, specific quote from a respected brand they know could provide the social proof needed to drive a 9.45% increase in RPV (Revenue Per Visitor) as indicated by the test results.

Things to know before you start testing:> Run for at least 2-4 weeks
> The result must be statistical significance
> Segment results by device type
> Document learnings regardless of outcome
> Consider seasonal factors
> Test one variable at a time

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